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Here at Pepper Spray Solutions, our number one priority is customer service and customer satisfaction. We offer a 100% customer satisfaction guarantee.
Please inspect your product within 48 hours of receiving it.
Any defective item will be replaced without question. Contact us by email returns@pepperspraysolutions.com immediately explaining the problem. We will respond and give you an RMA# (a Return Merchandise Authorization number) and the return address which must be placed on the outside of the returned box. RETURNS WITHOUT AN RMA# ON THE LABEL WILL BE REFUSED AND RETURNED TO SENDER. There must also be a note in the box which should include an explaination of the problem, your name, order number, order date, what you would like to return, and your daytime telephone number. Returns received without a note will result in a longer processing time.
Sample return package:
Pepper Spray Solutions
RMA# 0000000
1867 Caravan Trail #105
Jacksonville, FL 32216
Once the return is received, we will determine whether or not it is defective and then process the customer's request. Pepper Spray 2 B Safe does not pay for shipping on returned items. Replacements for defective items will be shipped to the customer at no charge. If product is NOT defective, a choice of in house credit or reship product back to customer will be given. There is a 20% restocking fee for the return of non-defective items.
IMPORTANT - The product(s) must be returned in resaleable condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. If you lost something that goes with your order, you can not return it.
WARRANTY POLICY - Items that have a warranty will state so on the package of the item. Any item that does not state a warranty on the packaging is only warranted for 30 days. Warranty replacements will be fulfilled for MANUFACTURER DEFECT only. Wear and tear, customer misuse, etc. does not qualify for a warranty replacement. Items being returned under warranty MUST be returned with original packaging, accessories, instruction manuals/pamphlets, etc. Failure to do so will result in warranty being voided and not fulfilled. Products being returned under warranty will be thoroughly inspected for the specified manufacturer defect, wear and tear and/or customer misuse, and replaced accordingly. If the item returned does not qualify for a warranty replacement, we will notify you of such, and provide options for returning item back to you or for us to dispose of the item here. Refunds will not be given under warranty. Items that do not have a warranty cannot be returned outside 30 days of receipt. If you are needing to return an item to us under warranty, please follow the return policy guidelines above.
You are responsible for the cost of shipping the item back to Pepper Spray Solutions. If you want to return it, you must pay for shipping the item yourself. If, however, we make a mistake on your order, we will reimburse you the cost of shipping your order back to us via Ground or Standard only. No Overnight or Express methods will be reimbursed. We will reship your order the same way we shipped it to you initially at no additional charge. This makes it fair to all concerned. If we gave you free shipping, this does not mean that the shipping was free. This just means that we did not charge you anything for the shipping. The cost of shipping your order to you, whether you paid for shipping or not, will be deducted from any refund given. For example, if your order was $75.95 plus $8.50 shipping, your refund will be the cost of the item which is $75.95. However, if your order was $105.45, which qualifies for free shipping, and you return your order for a refund, your refund amount will be $96.95 ($105.45 minus $8.50 shipping on most orders).
Please send your return via UPS or FED EX since these methods are easily trackable. If you prefer to use US Mail, please insure the package and include delivery confirmation. It is the customers responsibility to make sure the return gets to Pepper Spray Solutions.
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